After-sales service system

(pre-sales, sales, after-sales) Gold service concept: fast, professional, enthusiastic, and thoughtful

Pre-sales

Technical support: quick response partner support

Understand customer needs at the first time, deeply analyze the characteristics of the law enforcement recorder system

Propose a complete solution that is most suitable for front-line end users, and complete pre-sales technical solutions

And establish a long-term partner plan to form a long-term customer tracking system.

Sales

Debugging and installation: professional training and fast delivery

The customer service team keeps abreast of logistics information in a timely manner to ensure that the product reaches the customer as quickly and safely as possible

ZECN's technical implementation team of more than 20 people is on call 24 hours a day to assist customers in completing the docking of various current platforms

The annual output exceeds 500,000 units, meeting customers' most stringent requirements for delivery speed and quality.

After-sales

Continuous service: dedicated maintenance and fast repair

1 hour telephone response, 2 hours solution, lifelong maintenance

ZECN after-sales rapid response team, dedicated personnel to solve customer problems at the first time

ZECN provides 24-hour hotline service

Call the warranty hotline 400-0531-336, the service staff will quickly arrange the nearest technical support for the user

Service agency provides warranty service.

Continuous improvement service lifelong maintenance in-depth development

Professional after-sales service team tracks customer information, conducts satisfaction surveys, and continuously optimizes services

The R&D team starts from the actual perspective of customers and continuously pays attention to product blind spots

Customized product research and development, product optimization and upgrading, help customers complete the application for scientific and technological progress awards.

National Hundred Cities Plan: More than 100 service stations covered

300 after-sales teams of national partners are on standby in time.